Refund & cancellation policy
Last updated: July 5, 2026
Free preview before you pay. Full refund any time before we start contacting venues for you. After that, we refund the unused part of your booking support.
Try before you pay
Every plan starts with a free 1-day preview, so you can see the quality and the route before paying. Nothing is charged until you choose a package.
Before we start: 100% refund
Every package (Beauty Day, Trip Concierge, VIP) is fully refundable, no questions asked, until our concierge starts contacting venues for you. We tell you by email when that work begins, so the line is never a surprise.
After we start
Once we are contacting venues on your behalf, we refund the unused portion: booking requests we have not yet worked on are refunded pro-rata, and we keep only the value of work already done and bookings already confirmed. Your plan itself stays yours either way.
If a venue is full
We check availability and propose backup options rather than guarantee a specific venue. A full first choice is not by itself grounds for a refund, but if you reject the alternatives for a request we could not fulfil, that request counts as not worked on and is refunded pro-rata as above.
Venue bills & deposits
Treatments, meals and venue deposits are paid by you to the venue directly and follow that venue's own cancellation policy. We never hold your venue money.
Legacy plan purchases
If you bought a plan-only package (Basic or Plus) before August 2026, the old terms still apply: full satisfaction refund within 7 days of purchase.
How to request a refund
Email data.nova.yt@gmail.com or call +82-10-8967-1353. Please include your order code so we can find your purchase.
Processing
Approved refunds are returned to your original payment method (PayPal or card), normally within 3 business days.
Seller & legal
Sold by 주식회사 원테크 (Wontech), 통신판매업 제2026-서울송파-0405호. This policy follows Korea's E-Commerce Act (전자상거래법); it does not limit any statutory rights you have under that law.